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Keeping Your Training Programs Fresh and Engaging (even on the 20th delivery)

[fa icon="calendar'] 2/5/16 9:39 AM / by Deb Cullerton posted in Organizational &Talent Development, Trainers and Facilitators

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I keep this quote on my office wall.

"When learning about life and people, make no more assumptions than are absolutely necessary.  Ask and observe."  William of Ockham, 1324

 Over the years it reminded me time and time again, that no matter how prepared I can be to teach a specific topic, the most important component of that training is unknown until the class begins:  the audience.  

It's too easy to forget this when trainers and facilitators have been teaching a topic for a long time or leaders have become expert in their presentation material.  Once we forget this simple rule, the lecture begins.  Or, we roll out the same tired questions, expecting the same answers and we are fully prepared to respond to them, even before the question is complete.  It is the stuff of deteriorating results in the classroom, and it can be deadly for our most seasoned trainers (myself included). 

So, here are three tactics for keeping it fresh and different every time, based on who's in the room.

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Getting Better Control of Your Technology

[fa icon="calendar'] 11/11/15 11:17 AM / by Deb Cullerton posted in Organizational &Talent Development, Productivity for All, HR Executives

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In last year's Forbes article, "How To Get Even More From Your Technology:  Turn It Off", Kevin Ready makes the case that in order to overcome the evils of our technology, we should walk away or turn it off.  

He's not wrong about the evils, and occasionally walking away or turning it off creates a much needed techno-break. However, I believe there's a far more valuable answer:  Get control of your technology!

Don't let it overwhelm and distract you With a few rules for wrestling it under control and modifying your behavior, your tools can be useful and productive, not your enemy.

 

At Priority Management Associates, we teach people to take the following approach:

Assess it - Learn it - Control it - Work it

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Engage Your Team with “Mind-Blowing” Customer Service

[fa icon="calendar'] 4/22/15 4:28 PM / by Deb Cullerton posted in Organizational &Talent Development, All About Teams, Leadership Matters, HR Executives

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Listening to customers and delivering truly “mind-blowing” service can be a very effective way to engage your team .  The following anecdote has been relayed countless times as a story of great customer service, but the untold story is the one of how a phenomenal team mobilized to make it happen.

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